I made an error at time of placing order but CCTV Outlet called me to advise before dispatch to change the order before dispatch saving time and potentially postage costs. Not often if ever a seller has ever done that before. I'd selected incorrect bases so this would have been a major hold up in installation as potentially wouldn't notice til I was installing. I have also gone back and forth with questions which are also always answered within 24hours. It worked out much cheaper going direct thru CCTV Outlet than paying a third party to install the same product and instead doing it DIY installation with all the tutorials on their webpage regarding location and height. I replaced a 4 camera set up with 3 and have better coverage which was very surprising and also colour night vision.
Aiden Higgins
I can’t fault the help from James at CCTV outlet, I would recommend this company based on knowledge and service provided.
Angus McCullough
Really helpful well-informed advice on IP cameras from James, thank you!
Jamie Schofield
Got some good advice from a man called James, was really helpful.
Morgan Silman
Service provided by the team was amazing, a special thank you to James who provided me with great advice.
Neil Green
Great product, had a recent issue with one of the cameras which was quickly addressed communication with the seller was very good, I would definitely recommend and use again.
Josh
James was extremely helpful with sorting out the right system for me. Would highly recommend for anyone who needs assistance for their home! 👍
Alex
Amazing service! The team was incredibly helpful in selecting the right product for my needs and were always available to assist with any setup questions. Highly recommend!
Kyren
Spoke to james and had a really good conversation, we’re thinking of switching from this talk we will be in touch.
Shenol
We’ve been a client of CCTV Outlet for a long time, and their customer service team has always been so helpful and patient. Whenever we’ve had an issue with our cameras, they’ve been quick to support us and resolve it. The team is friendly, reliable, and always willing to help. Highly recommended. Thank you!
Ian Bowers
Customer Service at it's best. Gareth spent a good deal of time working with me to ensure the products I purchased where correct for my application. Absolutely fabulous. Goods ordered cant wait to fit.
David Turpin
Great company. As a DIY installer, it was great to be able to contact Peter and the rest of the support team who were always able to help me resolve my problems with the system. Some of the questions I had were quite generic. Others were very technical including PoE, app config, account problems, alerts, IVS vs SMD etc and they guided me through all of it really well. My system has been running now for the best part a year and it is the best thing I ever did in terms of piece of mind. I have the system set to alert as soon as someone crosses a line or appears in a zoned area. People are often surprised when I open the door before they have even rang the door bell! I have also caught someone on camera at 1am trying my car door on the driveway. Fortunately, after 9pm at night, I have a schedule set up so that it says “you are under surveillance”. The would-be thief knew he had been seen and he scurried off to be with the other rats.
Great system (SPRO) and great company to work with.
Andy Bush
Absolutely great support from James. Swift and helpful responses and excellent advice
Nathan
Spoke to James at cctv outlet who managed to assist me with a DVR password reset on a system 10 years old, both James and technical were brilliant
Alan Hancock
Great service. I had an issue and called for support, I had a call back later the same day and the help and advice i received was spot on. The technician patiently talked me through what i had to do to fix my issue. Very happy. Thank you.
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