Customer Service at it's best. Gareth spent a good deal of time working with me to ensure the products I purchased where correct for my application. Absolutely fabulous. Goods ordered cant wait to fit.
David Turpin
Great company. As a DIY installer, it was great to be able to contact Peter and the rest of the support team who were always able to help me resolve my problems with the system. Some of the questions I had were quite generic. Others were very technical including PoE, app config, account problems, alerts, IVS vs SMD etc and they guided me through all of it really well. My system has been running now for the best part a year and it is the best thing I ever did in terms of piece of mind. I have the system set to alert as soon as someone crosses a line or appears in a zoned area. People are often surprised when I open the door before they have even rang the door bell! I have also caught someone on camera at 1am trying my car door on the driveway. Fortunately, after 9pm at night, I have a schedule set up so that it says “you are under surveillance”. The would-be thief knew he had been seen and he scurried off to be with the other rats.
Great system (SPRO) and great company to work with.
Andy Bush
Absolutely great support from James. Swift and helpful responses and excellent advice
Nathan
Spoke to James at cctv outlet who managed to assist me with a DVR password reset on a system 10 years old, both James and technical were brilliant
Alan Hancock
Great service. I had an issue and called for support, I had a call back later the same day and the help and advice i received was spot on. The technician patiently talked me through what i had to do to fix my issue. Very happy. Thank you.
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