When comparing any brands of CCTV cameras, it can be difficult to figure out what will work best for you. It can be a daunting task and while Wi-Fi connection cameras such as Google Nest are often seen as a go-to option, SPRO Cameras offer different features for different circumstances. In this blog, we’ll dive into the key differences between the two brands and explore what should be at the top of your list when selecting a security system.
Superb business to deal with, amazing team and customer support - highly recommended.
S J P
Outstanding Customer ServiceJames went above and beyond! What an absolutely fantastic experience dealing with the guys at CCTV Outlet! We’ve been looking for a CCTV system for our commercial property, with several different locations to cover and some very particular requirements. The team have been nothing short of exceptional in helping us identify the most suitable cameras for each area. They’ve shown incredible patience with our endless questions (and believe me, there have been plenty 😆), taking the time to research options, explain the differences and ensure every recommendation genuinely meets our needs. What really sets them apart is that they haven’t simply tried to make a sale. They’ve genuinely invested time and effort into finding us the RIGHT solution, rather than just selling us a product. That level of care and attention is becoming increasingly rare. Their WhatsApp communication service has been an absolute game-changer! Quick responses, detailed explanations and the convenience of having an ongoing conversation without endless phone calls or emails. A brilliant example of how customer service should work! Another huge selling point is their ongoing installation and setup support, quicker delivery options and focus on providing a system that’s straightforward and user-friendly. And then came the quote! 😆💸 Admittedly, the price was higher than we’d originally anticipated. However, the team took the time to explain the recent increases in equipment costs and, more importantly, helped us appreciate something that can easily get overlooked when comparing prices. You’re not just paying for a product. You’re investing in the expertise to choose the right equipment, the reassurance of knowing you’ve made an informed decision, and the ongoing support when you actually need it. Our biggest takeaway? Do it once, and do it right. After all, a CCTV system isn’t just another purchase. It’s an investment in security, peace of mind and protecting your property. Much like an insurance policy, you hope you’ll never truly need it, but if you do, you’ll be glad you invested properly. The communication, product knowledge, research and genuine willingness to help have been nothing short of five-star service. We haven’t reached the installation stage yet, but based on the customer support alone, I wouldn’t hesitate to recommend them. Sometimes the cheapest quote isn’t the best value. And sometimes, the real value is knowing you’ve got the right people behind the product.
Geoff Green
I was having problem with a 4 camera and DVR system purchased approx 2 years ago. The problem was an unstable picture, break up and colour bias problem, I contacted Gareth and although it took 3 days of problem troubleshooting with back and forth e mails and screen capture, (due to nature of fault) he found that it was a user issue, he went all through menus etc and I reconfigured as per his instructions. Now all perfect again, must say thanks for his patience, expertise but mostly his approach to a customer with a problem even though out of the usual guarantee timeline. Thankyou so very much. I would Recommend this company to anybody.
Michael Goble
Great help sorting cctv out due to change of router. thanks
Mr Hudson
I already have an SPRO CCTV system ( very good), but needed another camera, I ordered it online and it was delivered very quickly indeed, in a box with excellent packaging. No complaints at all.
John
First time using them everything seems okay at the moment easy to communicate with email and delivery was on time and prices are quite fair
Graham
Quick delivery, competitively priced, item arrived on time and well packaged, finally got round to fitting it today and thanks to spro providing the link to your website and which camera would suit my current system everything seems to be working fine at the min! Would definitely use this company again.
M W
I made an error at time of placing order but CCTV Outlet called me to advise before dispatch to change the order before dispatch saving time and potentially postage costs. Not often if ever a seller has ever done that before. I'd selected incorrect bases so this would have been a major hold up in installation as potentially wouldn't notice til I was installing. I have also gone back and forth with questions which are also always answered within 24hours. It worked out much cheaper going direct thru CCTV Outlet than paying a third party to install the same product and instead doing it DIY installation with all the tutorials on their webpage regarding location and height. I replaced a 4 camera set up with 3 and have better coverage which was very surprising and also colour night vision.
Aiden Higgins
I can’t fault the help from James at CCTV outlet, I would recommend this company based on knowledge and service provided.
Angus McCullough
Really helpful well-informed advice on IP cameras from James, thank you!
Jamie Schofield
Got some good advice from a man called James, was really helpful.
Morgan Silman
Service provided by the team was amazing, a special thank you to James who provided me with great advice.
Neil Green
Great product, had a recent issue with one of the cameras which was quickly addressed communication with the seller was very good, I would definitely recommend and use again.
Josh
James was extremely helpful with sorting out the right system for me. Would highly recommend for anyone who needs assistance for their home! 👍
Alex
Amazing service! The team was incredibly helpful in selecting the right product for my needs and were always available to assist with any setup questions. Highly recommend!
Kyren
Spoke to james and had a really good conversation, we’re thinking of switching from this talk we will be in touch.
Shenol
We’ve been a client of CCTV Outlet for a long time, and their customer service team has always been so helpful and patient. Whenever we’ve had an issue with our cameras, they’ve been quick to support us and resolve it. The team is friendly, reliable, and always willing to help. Highly recommended. Thank you!
Ian Bowers
Customer Service at it's best. Gareth spent a good deal of time working with me to ensure the products I purchased where correct for my application. Absolutely fabulous. Goods ordered cant wait to fit.
David Turpin
Great company. As a DIY installer, it was great to be able to contact Peter and the rest of the support team who were always able to help me resolve my problems with the system. Some of the questions I had were quite generic. Others were very technical including PoE, app config, account problems, alerts, IVS vs SMD etc and they guided me through all of it really well. My system has been running now for the best part a year and it is the best thing I ever did in terms of piece of mind. I have the system set to alert as soon as someone crosses a line or appears in a zoned area. People are often surprised when I open the door before they have even rang the door bell! I have also caught someone on camera at 1am trying my car door on the driveway. Fortunately, after 9pm at night, I have a schedule set up so that it says “you are under surveillance”. The would-be thief knew he had been seen and he scurried off to be with the other rats.
Great system (SPRO) and great company to work with.
Andy Bush
Absolutely great support from James. Swift and helpful responses and excellent advice
Nathan
Spoke to James at cctv outlet who managed to assist me with a DVR password reset on a system 10 years old, both James and technical were brilliant
Alan Hancock
Great service. I had an issue and called for support, I had a call back later the same day and the help and advice i received was spot on. The technician patiently talked me through what i had to do to fix my issue. Very happy. Thank you.
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